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Infinity & Beyond Travel and Full Circle roll out Dolphin CRM

30th October 2017 | By Jaklien van Melick

Infinity & Beyond Travel and Full Circle roll out Dolphin’s CRM technology to streamline business processes and improve customer communication.

Offering tailor-made itineraries to world-wide destinations, Infinity & Beyond Travel has chosen to use the Dolphin system to maintain a customer base and keep a centralised record of enquiries and bookings. They will also use it to capture external emails and store them in a central place. The Dolphin CRM system will help Infinity & Beyond Travel communicate with their clients, target them with personalised offers through email marketing campaigns and provide them with a personalised customer service.

Oxfordshire based independent travel company Full Circle will be able to use Dolphin CRM to segment their client database by spend, past travel patterns and preferences. They will be able to easily spot sales patterns within their business with the help of a range of reports. They will also be able to store email conversations between their staff and their customers in a centralised place within the Dolphin system.

Rupesh Yadav, Owner of Infinity & Beyond Travel stated: “We are constantly striving to provide the best level of service to our clients possible. Part of that ongoing promise to them entails us enlisting the help of partners capable of matching our ambition and Dolphin have proven to be the perfect fit. With increased targeting in marketing campaigns and also data protection becoming ever-more important, we knew we needed a multi-faceted, robust platform and Dolphin CRM is exactly that”.

Niall Douglas, MD of Full Circle, stated: “We have been using multiple solutions to manage enquiries, booking history and client contact as I thought there wasn’t a solution that incorporated them all.  Dolphin has solved that problem for us and we look forward to streamlining this part of the business.”

Chuck Richardson, MD of Dolphin Dynamics added: “With today’s increasingly competitive environment and forthcoming compliance requirements around GDPR, we are seeing a remarkable level of interest in Dolphin CRM. Infinity and Beyond Travel and Full Circle Travel are the latest customers to go live. In increasing number of travel agents and tour operators are implementing Dolphin CRM to help improve customer engagement and conversion rates as well to facilitate fulfilling their GDPR obligations.”