Copenhagen-based Profil Rejser is a long established and highly respected independent tour operator having won the Danish Travel Award for the best worldwide tour operator on seven occasions. The software roll-out was completed in early December and has provided 45 Profil Rejser staff with a complete front and back-office solution comprising Dolphin’s reservation, product database and booking management modules.

Through Dolphin’s reservation module, Profil Rejser has direct XML access to their key air and ground suppliers, as well as their own directly negotiated products, via a single platform. Providing end-to-end automation from quote to confirmation to booking and fulfilment for its direct customers and subagents. The implementation also involved software development to localise Dolphin functionality and introduce new features meeting Profil Rejser’s specific business needs.

Peter Rasmussen, Managing Director of Profil Rejser, commented, “We invested significant time in finding the right technology – considering both local and international suppliers. Our conclusion was that Dolphin clearly offered us the best combination of flexibility, usability and functionality. We are very happy with the results so far. And I think it’s fantastic that it was possible to start a project in early September and go live only 3 months later.”

Dolphin Dynamics now has plans to extend its presence further within Scandinavia. The technology supplier’s President, Roberto Da Re said, “It’s very exciting for us to secure this agreement. The experience and market insight we’ve gained with Profil Rejser and other local customers has made us very confident that in this time of change and demand for enhanced automation, significant expansion opportunities exist for Dolphin Dynamics in the Scandinavian market.”