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case studies

Read about how some of our customers have exploited business opportunities and tackled operational challenges using Dolphin.

"In our opinion, Dolphin products offer the perfect blend of user-friendly interfaces, scalability and the adaptability to cope with almost any travel-related scenario."

David Alix-Barker,
Managing Director

BACKGROUND

Travelbeam is a luxury travel company founded in 1992. The company comprises niche-market tour operator Travelbeam Luxury Hotels, along with retail and business house travel divisions. 

Client challenges

  • Managing hundreds of ground supplier contracts
  • Maintaining largely paper-based systems
  • Efficiently integrating flights into the booking journey
  • Pulling together reports across all divisions
  • Cumbersome quotation process.
solution highlights

  • Quick and accurate quoting tool
  • Database provides efficient contract management
  • Single point of sale introduced for all suppliers
  • Pricing, allocations, mark-ups and extras automated
  • Workflows re-engineered across the business   
  • Group reporting and administration standardised

"After a long search we selected Dolphin due to its comprehensive functionality and the alignment between Dolphin Dynamics' product strategy and our ongoing business needs."

Guy Novik,
Managing Director

BACKGROUND

Formed in 1982, USAirtours is a tailor-made tour operator, distributing via agents and direct to consumers. Selling destination and activity-based holidays for discerning travellers to the USA.

Client challenges

  • Time spent by staff creating complex multisector quotes
  • Lengthy process required to turn quotes into bookings
  • Easily comparing prices from third-party suppliers
  • Inability to benefit from eCommerce opportunity .
solution highlights
  • Shopping-basket selling tool for selling complex tailor-made quotes
  • Automation of management and booking of product allocations
  • Several third-party supplier directly connected via Dolphin
  • Complex quotes converted to bookings via a single mouse-click
  • Dolphin API powers a new online agent booking solution 

"Implementing a single Dolphin solution has significantly streamlined our European operations - whilst helping us to consistently offer the high service levels expected by our discerning customer base."

Warren Joy,
COO

BACKGROUND

International Cruise & Excursions (ICE) is a multinational travel organisation generating over $350m in annual sales. ICE specialises in leisure travel, cruise and reward programs. 

Client challenges
  • Nine European markets with variety of systems
  • Multiple systems making group reporting challenging
  • Systems support process complex and costly
  • Consistency of service levels across markets
  • Outdated technology deployed in some markets
  • Integration with multiple supplier systems (e.g GDS/TOMA/AVIS/Hotel)
solution highlights
  • Single travel platform deployed to 130 staff
  • Fully integrated reservation and back-office system delivered
  • Suppliers aggregated via single selling solution
  • Centralised system hosting and maintenance service
  • Systems and processes standardised across group
  • Marked increase in workflow automation
  • Increased business insight via flexible reporting suite 

Want to talk to someone? Give the Dolphin team a call on

+44 (0)20 8394 6001

Platform overview

Dolphin is a modular travel platform that you can deploy flexibly according to your business mix and priorities.

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Technical Info

To provide superior customer service and drive operational efficiency you need a high-performance technology platform that you can rely on.

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