Dolphin web services enables online travel companies to efficiently leverage our best-of-breed travel back-office solution. By providing a structured interface supporting the automatic capture of key booking information from your existing third-party online booking application.
Our back office web services thereby eliminates most manual administrative and reporting processes. Reducing your operational overheads and eliminating costly rekeying errors.
Using its robust and structured interface any booking made via any online booking solution can be automatically mirrored in your Dolphin back-office system. Without any human intervention. Including customer, booking, pricing and ticketing information. With additional marketing, customer and reporting codes transparently transmitted without any need for additional data input by your online customer.
Once hosted in a Dolphin travel folder, your customer service and management team are empowered by a comprehensive range of reporting, workflow management, CRM, marketing, payment reconciliation and travel accounting modules, available within our market-leading back-office solution.
Extensive data capture
- Wide-ranging booking, customer, price, ticketing data
- Customised fields for bespoke reporting requirements
- Single travel folder created with easy data look-up
- Flexible capture options (end-user input or automatic)
- Integrated customer and supplier profiles
Process automation
- Automatic document production (e.g. itineraries)
- Booking analysis, trends, margins, balances due etc.
- Quotation and enquiry management
- Call centre workflow management
- Travel accounting
Sophisticated back-office
- 70+ standard reports and documentation suite
- Client, supplier, corporate and agent databases
- Supplier and customer payment reconciliation
- In-built marketing module
Structured interface
- Schemas and documentation available
- Development support provided
- Extensive deployment experience
- Combinable with Dolphin API