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Introducing Dolphin CRM

Love your customers more with the new Dolphin CRM module.

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Dolphin CRM

We're pleased to introduce our Dolphin CRM module as a standalone product. Customer Relationship Management (CRM) is about effective engagement with customers and successful travel companies are doing this in a personalised way. Our Dolphin CRM offers all the essentials you need as a travel business to manage your relationships with your customers as well as potential customers.

What is it?

Dolphin CRM is an easy to use module that helps you listen to your clients, target them with personalised offers and provide them with improved service. It is fully integrated with our flagship mid and back office module but can be used alongside other mid and back office systems or on its own. So even if you are not ready to implement Dolphin’s full solution, you can enjoy the benefits of the Dolphin’s CRM features at an affordable introductory price.

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What does it do?

Improve your conversion rates by logging incoming enquiries, generating visually compelling documents, distributing work load and setting reminders so your staff will always follow up on outstanding quotes. Generate more qualified enquiries by segmenting your clients by spend, past travel patterns and preferences. Easily spot sales patterns with a graphical dashboard of reports that help you track the key metrics within your business.

Who can use it?

Dolphin CRM works for any type of travel company big or small. Whether you're a leisure travel agent, a tour operator, a TMC or all of the above, the system will allow you to nurture your relationships with your customers. In this case study you can see how the workflow and dashboard features of Dolphin CRM increased The Cruise Line’s conversion rates by more than 20%.

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