Northern Ireland's largest independent travel agency Oasis Travel have turned to Dolphin Dynamics to help them streamline their business processes and lift conversation rates with Dolphin’s CRM, mid and back office suite. The system was rolled out across their six retail branches as well as their corporate and cruise divisions in July this year.
Oasis Travel’s staff can now store and immediately access rich customer profile data, including their travel patterns and preferences to improve customer service and run personalised marketing activities. Dolphin’s workflow manager has enabled Oasis Travel to replace inefficient paper based legacy processes. Staff are now automatically prompted to complete key tasks on time and can communicate with each other using Dolphin’s instant messaging functionality. The system’s robust accounting functionality and integration with Sage have enabled Oasis Travel to eliminate manual overheads in the back office team.
Gary Corkin, Financial Director of Oasis Travel, stated ‘’We at Oasis are constantly looking for ways to enhance our customers’ experience. We seek to achieve this by providing as much support to the front-line staff as we can, providing quality documentation and information, as well as keeping abreast of current legislation and compliance demands. Dolphin is a highly configurable system that can adapt to and improve our processes and procedures. I very much look forward to working closely with Chuck and his team for the foreseeable future.”
Chuck Richardson, MD of Dolphin Dynamics, added ‘Oasis Travel are a highly respected and multi-award winning UK travel business. We are delighted that Gary and the rest of leadership team at Oasis have chosen Dolphin to help them achieve even greater success through the efficiency gains and improved conversion rates our technology delivers to retail and corporate travel agents as well as tour operators.’