The holidays are over and the new year has begun. Time to look ahead at what 2019 has in store for us.
According to ABTA research holidaymakers will be relying more on travel agents. Even though the uncertain
political situation will continue into 2019, consumers are still willing to travel, but want value for money and are therefore relying on the expertise of the travel agent to find the best deal. Travel companies are responding to this by investing
in more staff and new technology. Package holidays seem to be on the up as well as travellers can lock in the costs of their holidays beforehand to avoid any surprises later on.
Making the world a better place was a hot topic last year and will continue to be very important to many in 2019. The demand for sustainable and responsible holidays will continue to rise. Expect more travel companies to ditch the plastic and become greener and offer more holidays that allow
travellers to give back to the local community.
Cruise holidays will continue to grow especially among the 18-24 year-olds, according to the ABTA Travel Trends report for 2019. Cruise operators are responding to this demand as the choice of destinations and type of cruise holidays seems to be bigger and more varied than
ever. Travellers can choose from specialist cruises such as wellness, active, foodie, solo cruises, etc.
Besides consumer driven trends, we’ll also see government driven trends shaping the travel industry over the coming months.
MTD or ‘Making Tax Digital’ means that after April VAT returns will need to be filed electronically. This means that the software travel companies use has to be able to store, supply and receive information digitally via HMRC’s
platform. It’s worth having a chat with your tech partner to see how your business can prepare for MTD..
As I’m writing this, no one really knows how this one will pan out. ! thing is certain, that things are likely to remain uncertain for a while and companies should prepare for the worst possible scenario.
And there are some tech trends as well.
GDSs are working towards rolling out technology which enables travel agencies to book flights using the NDC standard. According to the travel experts, NDC is here to stay and more airlines are expected to adopt it. Although it might still be a while till NDC will truly replace the traditional GDS.
VR, AI and Blockchain will continue to grow as well and more travel companies will adopt these technologies to facilitate customers service, sales efforts and other back office admin tasks.
One thing's for sure. 2019 will be an exciting year.