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USAirtours Case Study

The Background

Formed in 1982, USAirtours is a tailormade touroperator, distributing via agents and direct to customers. Selling destination and activity-based holidays for discerning travellers to the USA.

In 2010 they rolled out Dolphin’s reservation and booking management modules, which allowed 35 USAirtours sales consultants to radically streamline the process of preparing and confirming hundreds of quotes a day to independent travel agents.




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Solution highlights

They also adopted a flight allocation module to manage contracted allocations and pricing for the company’s directly negotiated airfares with results presented in a unified display alongside GDS-sourced flights. Dolphin  also provides them with links into 3rd-party accommodation and car rental suppliers, as well as all of USAirtours own hotel and villa allocations.

'Dolphin was a good match.'

USAirtours Founder and CEO, Guy Novik said, “We needed to invest in more advanced technology to cope with our substantial growth plans and to improve the great service we already offer to the trade. After a long search we picked Dolphin because they offer comprehensive functionality and because Dolphin Dynamics’ product development strategy and our own ambitious business plans matched as well.”