Specialised Travel, an arts and music sector tour operator and travel management company that provides a global travel service for artists, administrators and audiences has commenced a phased roll-out of Dolphin across three business divisions, which includes a number of homeworkers.
The new technology platform will initially be deployed within the company’s corporate and groups divisions and will subsequently be extended to provide end-to-end sales and management support for its tour operating business.
The Dolphin platform will support point-of-sale, back-office and product management functions enabling Specialised Travel consultants to sell and manage directly contracted ground supplies, combined with flights sourced via Amadeus. Both as individual tailor-made itineraries and as packaged tours.
Commenting on the roll-out of Dolphin, Nick Barrand, Finance Director, at Specialised Travel said, “It was vital for us to find a robust solution
that catered for the various different ways in which we do business, managing individual bookings and groups on both the leisure and corporate side. Implementing Dolphin will provide immediate benefits and help us continue to provide a high level of service to our clients. I’m delighted to have the support of a software company that has understood our business and developed the system to meet our needs.”
Andy Mills, Head Of Sales and Marketing at Dolphin Dynamics added, “Specialised Travel are renowned for offering unique levels of expertise and service to those who travel to perform or enjoy music and the arts. Dolphin’s flexibility enables travel companies providing wide-ranging services to a broad customer base to efficiently sell and manage their entire operation using a single platform and thus streamline their operations, reduce costs and improve their service”.