Global market leader for lifestyle and travel concierge and loyalty solutions, Ten Group, has extended its deployment of Dolphin across international markets.
The international company, with more than two million high-net-worth members worldwide, recently launched an online concierge service in the UK, with the Dolphin-powered travel element integrating with Ten Group’s existing Dolphin back office platform.
In Belgium, Switzerland and the USA, Ten Group has rolled out localised versions of the Dolphin back office solution, supporting relevant languages within its user interface and customer documentation suite. Dolphin has also been integrated with Ten Group’s in-house CRM system so that Ten’s expert lifestyle managers can provide a highly personalised service even more quickly and effectively.
Commenting on the continued roll-out of Dolphin across Ten Group, Ian Swain, Global Commercial Director said: “Technology plays a key role at Ten Group. It enables us to offer the best service to our discerning client base in the most efficient way. Extending the use of Dolphin internationally ensures our
members receive consistently high levels of service whatever their location or requirement and provides us with huge operational benefits in terms of consolidating process and management information across the group.”
Roberto Da Re, CEO at Dolphin Dynamics added: “We are delighted to be extending our relationship with a truly innovative and fast growing customer. Dolphin’s flexibility and scalability makes it ideal for customers with a presence in several international markets and with objectives to streamline and consolidate the way they sell and manage travel. We’re looking forward to extending our partnership with Ten Group as they continue to roll out Dolphin across their global network of offices.”