Cheshire based USA market specialist The American Road Trip Company is to introduce Dolphin sales and back office technology to streamline operations and grow sales.
The new Dolphin system will remove existing manual processes by introducing a selling system linked to several accommodation and car rental suppliers. Along with comprehensive back office services including bespoke customer documentation, CRM, workflow management and business reporting modules.
Dolphin will be used by the company’s Road Trip Experts to sell and manage a range of bespoke travel itineraries and tours. With the aim of significantly reducing the time taken to prepare and send travel proposals to customers and improving quote conversion rates and customer service using Dolphin’s advanced back-end automation.
Christian Nielsen, Managing Director of The American Road Trip Company commented, “We were looking for a system that will enable us to leverage the productivity benefits technology can offer, whilst retaining the flexible and personal service our customers have come to expect. Dolphin will eliminate many time consuming tasks that will provide our staff with even more opportunity to focus on delivering the highest levels of service and growing sales.”
Roberto Da Re, CEO at Dolphin Dynamics added: “The American Road Trip Company is an excellent example of a niche travel business with a great proposition and a loyal and growing customer base. We’re delighted to be partnering with Chris and his team to introduce a market proven technology platform that will drive efficiency and productivity as their business expands.”